CONTACT
1 (345) 949-5089

HOURS
8:30am - 4:30pm

LOCATIONS
342 Dorcy Drive, Grand Cayman

COVID-19

Below are answers to your most frequently asked questions.
Get the latest from the Health Services Authority Cayman Islands - https://www.hsa.ky
BAF has deferred all rate increases that were communicated prior to the COVID-19 emergency. Your rate will NOT be increased in April 2020

We are working with our Provider community to ensure all BAF members can receive the right treatment at the right time. We have already implemented new measures to ensure Providers will be reimbursed when they use telemedicine via phone or video; that’s important during this time as it keeps our members and Providers safe by limiting face to face interaction. It’s important to note that while COVID-19 is at the forefront of everyone’s mind, our members still face challenges with routine and chronic health issues, which is why additionally, members can now order up to a 60-day supply of prescribed medicines from the pharmacies.

BAF is making every effort to ensure this doesn’t happen, but we need to work together. If you are a client in Good Standing (paid up to March 1st 2020), we are extending up to 2 months to April 30th for premium payment to ensure no lapse in your health coverage. If your February or prior premium is still outstanding, we urge you to make that payment to be offered the extra concessions available.

Of course, our Group and Individual members are also encouraged to discuss their individual circumstances with the BAF team using any of the contact details below.

Premium payments can be made via one of the following methods:

  • Online payment with FirstCaribbean Int’l Bank (select BAF Insurance from the list of payees)
  • Cheque/Bank Draft/ Health Claims can be placed in the Drop Box located downstairs at our cashier’s office
  • Via online local bank transfer to the account below:
    • Account name BAF Insurance Company (Cayman) Ltd.
    • Bank Name: FirstCaribbean International Bank
    • Account Type: Savings 10417336 (KYD) Chequing: 10417310 (USD)

Debit/Credit Cards - Requests to pay via debit/credit cards can be done via email. caymancustomerservice@mybafsolutions.com

Due to the office closure, new applications and changes to Group policies are only being accepted by email. caymancustomerservice@mybafsolutions.com
We welcome your feedback please use our ‘Contact us’ link to voice your feedback.